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Flight Heaven provides Cheap flights, Holidays, flight tickets, and Cheap hotels world wide, Cheap Holidays, bargain flights, last minute flights, Cheap air fares are our speciality. Flight heaven has a detailed travel guide for its users. Get best Flight rate, Knowldege to travel for Asia, Australia, Europe, America, USA, Canada, Africa, and Middle East.

Flight Heaven identified that company’s strategy is one which centres primarily on the quality of its services. For Flight Heaven optimum service quality that helps it to improve its current position in this highly competitive market is very important. Conformation of Flight Heaven management with the above mentioned service quality dimensions, is the key for achieving high profitability.

These dimensions are taken care of in the following ways. Reliability in this case is achieved by constantly being available for the customer. This includes round the clock customer service, order tracking facilities, keeping the customer informed about unexpected changes in travel itinerary, complying with the agreed sales contract etc. Responsiveness and Assurance is demonstrated by Flight Heaven by providing prompt response to traveller’s inquiries and problems. Detailed itinerary and invoice is generated and sent promptly after the booking or the payment is made. A proof that the company is Air Transport Organizer’s Licence (ATOL) holder that is also evident by signs on the website and in the office.

Empathy is shown by dealing with the customer personally and objectively. If unfavourable circumstances arise, such as someone missing a flight, the situation is dealt with by showing great care and compassion. There is no doubt that quality improvement drives productivity and profitability and enhances future performance. High service quality means more customer satisfaction, which in turn translates into referral of new customers (peer to peer marketing), which results in customer retention and increased market share. Therefore people working at Flight Heaven strive hard towards enhancing and delivering an optimum service quality.